Privacy Policy

Return Policy – Kabul Carpet UK

At Kabul Carpet UK, we take pride in the craftsmanship and quality of our traditional rugs. Customer satisfaction is very important to us, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer the following return policy:

Eligibility for Returns

Returns must be requested within 7 days of receiving your rug.

The rug must be unused, unwashed, and in its original condition and packaging.

Custom or made-to-order rugs are non-refundable unless damaged or defective upon delivery.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@kabulcarpet.co.uk.

Your order number

A brief reason for the return

Photos if the item is damaged or defective

We will provide return instructions and a return authorization number. Returns will not be accepted without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect the returned rug, we will process your refund within 5–10 business days.

Refunds will be issued to the original method of payment.

A restocking fee of [e.g., 10%] may apply for non-defective returns.

Exchanges

We do not offer direct exchanges. If you wish to order a different item, please return the original rug and place a new order separately.

Damaged or Defective Items

If your rug arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

If you have any questions about our return policy, feel free to contact us at info@kabulcarpet.co.uk.